Returns & Exchanges
At Randolph, we want you to be completely satisfied with your purchase. If your new fashion piece isn't the perfect fit, you can return or exchange it within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Ensure all items are in their original condition with tags attached, and place them securely in the original packaging or a sturdy mailer.
Attach the Label
Print the prepaid shipping label provided via email and affix it to the outside of your package, ensuring any old shipping labels are covered.
Drop Off and Track
Take your package to the nearest authorized carrier location and keep your tracking receipt to monitor your return's progress to our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing